Reporting to the Supervisor, Accounts Receivable, the Accounts Receivable Representative will support and complete front-line accounts receivable duties. Responsibilities include collecting overdue accounts, verifying the Driver Safety Rating (DSR) enquires and re-rating process, balancing and monitoring financial and payment reports, and analyzing and calculating financial audit trails.

The Accounts Receivable Representative responds to internal and external customer service enquiries, works to resolve and balance customer accounts, and verifies all batch output and corporate correspondence.

Accounting Duties                                                                                  

• Respond to enquiries, including calculating and reconciling:
  • DSR enquiries and the re-rating process.
  • Non-policy loans, including processing new agreements, reversals and corrections.
  • Account adjustments and audit trails, including non-policy arrears.
  • Dishonoured cheques and late fees.
  • Payment requisitions.
  • Reconcile monthly bank statements.
  • Prepare and reconcile month and year-end adjustments for payment on accounts.
  • Provide support for front-line departments and assists with funds balancing issues.

Collection and Customer Service                                                     

• Contact customers on the Broker Notification Task List and family members of deceased customers regarding driver’s licence, policy, non-policy current and aged receivable issues.
• Process account write-offs for bankrupt customers.
• Contact customers on Photo Rejects and performs driver’s licence replacements to queue the production of photo cards.
• Notify customers regarding mismatched amounts to avoid any disruption in policy coverage and/or driver licensing validity.
• Balance daily financial and e-payment reports and reconciles bank and credit card uploads, returns and rejections.

Education:

• High School diploma or equivalent
• Financial Accounting 1 course or equivalent.

Experience:

• Three years of experience in the insurance industry providing information about Basic and Extension insurance products, including two years in customer service.
• Autopac Agency experience is an asset.

Technical Knowledge and Skills:

• Intermediate interpersonal, verbal and written communication skills with the ability to deal tactfully with sensitive issues in a confidential manner.
• Accounting and analytical skills. Handles multiple tasks and prioritizes assignments to meet deadlines.
• Working knowledge of enterprise software (IWS, CARS, DLS and LAWSON) is an asset.
• Working knowledge of MS Office including Excel, Word, Access and SharePoint.
• Conflict resolution skills.
• Ability to work with confidential customer information in a discreet manner.

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.