As the holding compund technician, you will operate a tow truck to transport customer vehicles to be estimated and also operate a front end loader to transport total loss vehicles. You are responsible for all physical movement in the yard and transports vehicles for claim and salvage purposes. The position operates heavy equipment, and performs responsibilities in and around front end loaders, skid steers and tow trucks while those units are in operation.

• Utilize a tow truck to move customer vehicles for estimating purposes
• Assist customers with retrieving personal items from vehicles as well as tire swaps
• Perform lock outs as required
• Utilize a front-end loader to move vehicles and salvage items.
• Utilize a front-end loader to load salvage items for buyers
• Perform alternative towing methods using equipment such as aluminium or steel towing dollies.
• Provide vehicle movement services to support other areas, such as the Special Investigation Unit (e.g. tows burnt vehicles to the Inspection Garage) and Research and Training, and completes other requests as needed.
• Market all total loss units for salvage disposal, with the intent of driving revenues.
• Take and upload 10 HD High Quality Marketing photographs for the purpose of Salvage Sales; includes re-takes.
• Take and upload 360 Interior/Exterior video on vehicles as indicated by Management.
• Confirm and update vehicle information using a Honeywell Device; Engine, Transmission, Upselling Features and general condition.
• Pry open trunks, unlocks doors, and removes licence plates.
• Boost vehicles to obtain mileage and odometer photo.
• Perform interior de-trashing of vehicles.
• Perform vehicle detailing and cleaning.

Education:

• High school diploma or equivalent.
• Front-End Loader certificate or commitment to complete within 3 months.

Experience:

• Four years of experience, including;
  • Two year in clerical and customer service.
  • One year experience operating a tow truck.
• Physical Damage Centre Operations experience is an asset.

Technical Knowledge and Skills:

• Customer service skills with the ability to maintain a professional balance between customer and organizational needs.
• Oral communication skills with the ability to convey information in a straightforward manner.
• Ability to work independently and as part of a team.
• Mechanical aptitude with the ability to operate related equipment.
• Working knowledge of VISion, Holding Compound operations, CARS and Mitchell.
• Working knowledge of applicable office software (i.e. MS Word, Excel).
• Ability to use a smart phone and/or lap top

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.