As the Associate Case Manager, you will contribute to a collaborative team environment and learn to use this approach to gain knowledge of MPI legislation and Personal Injury Protection Plan (PIPP) policies and share knowledge amongst other Case Managers. Teams share resources and partner together to support departments, service providers and customers.

At each stage of the Associate Case Manager training program, and in accordance with the acquired skill level, you will manage low to moderately complex off work injury claims while acquiring the skills and abilities required for managing increasingly complex rehabilitation and return-to-work plans. The Associate Case Manager will become proficient at investigating and evaluating claims situations, developing comprehensive rehabilitation plans, promoting quality and cost-effective interventions and outcomes, proactively managing claims, and developing an understanding of recovery guidelines and overall ability to provide outstanding customer service.

The Associate Case Manager must complete a structured training program over a maximum 24 month period.

• With the assistance of the team, develop the skills to manage low complexity claims.
• Advise customers about the benefits available, coverage, and file progress.
• Develop a thorough understanding of the PIPP product and its value for Manitobans.
• Develop an understanding of recovery guidelines and their application in the development of rehabilitation plans and promotion of claimant recovery.
• Develop rehabilitation/return-to-work plans which are tailored to the claimant and their unique situation.
• Monitor the claimant’s recovery and learns to foresee and plan for potential barriers to recovery and file closure.
• Maintain accurate documentation in the electronic claim file.
• Manage claim finances in a fiscally responsible manner, through the application of sound adjusting practices which are consistent, equitable and defensible.
• Acquire the skills of the Case Manager by working with peers on non-complex and building to more complex claims and completing the Associate Case Manager training program.
• Actively demonstrate a commitment to learning.
• Take an active role in learning and developing leadership skills and case management expertise.
• Proactively participate in and supports the collaborative and collegial work environment by participating in decision-making, information sharing, and identifying opportunities for improvement.

Education:

• Degree in Psychology, Social Work, Medical Rehabilitation (Kinesiology or Athletic, Occupational, or Physical Therapy) or a related discipline.

     OR

• Degree in Business, Arts or related discipline.
• Certificate in Rehabilitation Case Management, Rehabilitation Benefit Administration, Disability Management Practitioner, or related case management discipline.

Experience:

• One year experience in customer service in insurance or case management.

Technical Knowledge and Skills:

• Ability to identify, analyze, research, recommend, and implement effective solutions to a variety of situations.
• Ability to work effectively as part of a team.
• Ability to communicate effectively, orally and in writing, to clearly convey complex information in a concise and straightforward manner.
• Ability to perform cost-benefit analysis, with the ability to interpret and synthesize data.
• Ability to conduct simple financial calculations.
• Ability to provide advaced customer service while maintaining a professional balance between customer/claimant and organizational needs.
• Ability to deal effectively with confrontational claimants as well as stressful situations.

• Successful completion of the Associate Case Manager Training Program within 24 months.
• Candidates must be willing and able to travel within Manitoba.
• Candidates must have access to a personal vehicle.
• Candidates must have a valid driver’s licence.

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.