Culture Lead is responsible for the execution and sustainment of a robust culture strategy, actively championing, shaping, measuring and reporting on Manitoba Public Insurance (MPI)’s organizational culture. The role collaborates closely across People & Culture (P&C), Internal Communications and leadership teams to embed our mission, values, and desired behaviors into every aspect of the employee experience.

The Culture Lead will collaborate closely with internal stakeholders to help shape the employee experience focusing on organizational campaigns, events and initiatives that promote employee engagement, well-being, pride, and high performing teams where everyone feels empowered and inspired to contribute their best work. This role requires strong cross-functional coordination, creativity, and a deep understanding of what makes workplace culture thrive.

Program Design, Development & Implementation

• Collaborate with leadership to continuously define, refine, and articulate the organization’s cultural identity.
• Design and lead programs that bring our core values to life across the employee lifecycle – and embed them across teams and departments.
• Oversee employee listening practices across the organization.
• Use data and feedback (e.g. engagement surveys, exit interviews, pulse checks) to assess cultural health and recommend initiatives to address gaps or strengthen positive trends.
• Identify critical beliefs and behaviors that underpin a rewarding and progressive workplace and embed these within organizational programs.
• Engage various teams of cross-functional subject matter experts to envision future state outcomes that meet the corporation’s vision for employee experience.
• Leverage employee engagement data to inform future initiatives that foster team connection, morale, and motivation.
• Curate and maintain culture resources such as company values, guidelines, celebration calendars, and cultural playbooks.
• Research best practices, analyze data, understand gaps and opportunities, strengths and weaknesses to inform design.
• Conduct current state assessments and prioritizes work based on organizational needs to meet performance standards and future aspirations.
• Work collaboratively with MPI’s Learning & Knowledge Management directorate to support the development and facilitation of training materials related to organizational culture.
• Determine scope of plan and the cost of programs to effectively manage against budget ensuring appropriate balance between ongoing cost excellence, evolving organizational needs and quality outcomes.
• Create and manage a detailed culture plan and executes while continuously monitoring against short and long term goals.
• Maintain program documentation to ensure completeness, currency, and transparency across stakeholder groups through standardized storage and sharing practices.
• End-to-end ownership of the overall execution of MPI’s culture programs..
• Develop, manage and foster a strong relationship with internal communications to craft culturally aligned messages, town halls, and facilitate storytelling campaigns that reinforce company culture and values programming.
• Collaborate with cross functional teams on diversification of communication channels and modes to enhance transparency and foster a sense of community among employees.
• Oversee the collection, maintenance of MPI’s corporate calendar in collaboration with Corporate Communications to ensure visibility of impactful culture and corporate events across the organization.
• Develop program evaluation model(s) and metrics to track culture program health through key performance indicators (KPIs), monitoring and reporting on effectiveness of culture program and/or identify mitigation strategies.
• Coordinate with various departments to ensure cultural initiatives and organizational values are integrated into daily operations.
• Partner with key stakeholders to coordinate organizational assessments such as focus groups, surveys or workshops.
• Work with leaders to schedule culture program delivery and events to ensure minimum disruption to operational service while also creating inclusive opportunities for our employees where they feel seen, heard, and valued.
• Work with MPI’s Centre for Change Enablement and support organizational change efforts by ensuring culture remains a central pillar during periods of growth, transition, or transformation.

Education:

• Degree in Commerce, Human Resources, Business Administration, or a related discipline.
• A professional designation or additional education is considered an asset, including:
  • Chartered Professional in Human Resources (CPHR).
  • Prosci Change Management Certificate.
  • Certified Leadership Coach.
  • Adult education certificate/courses.
  • Project management certification.

Experience:

• Six years of experience in any of the following areas:
  • Designing, implementing and/or executing People & Culture programs.
  • Managing and building culture programs through technology & data.
  • Change management and organizational transformation, employee onboarding, organizational development, and leadership and talent management.
  • Employee engagement and experience surveys, focus groups and feedback mechanisms.

Technical Knowledge and Skills:

• Translate business needs to effective and impactful culture programming to support company transformation.
• A strong service/partnering mindset to co-create and engage to ensure needs are being met.
• Understanding the big picture vision and journey of the portfolio, the why, the benefits, the stakeholders and the value proposition.
• Assessing organizational needs and developing programs from requirements identification, business case development, budgeting, content development, vendor selection, implementation and evaluation.
• Deep understanding of employee lifecycle and how culture impacts attraction, retention, and engagement.
• Highly effective team player who brings a positive and high-engergy approach to customer service working with and through others; possesses a truly collaborative style with an ability to effectively influence others through a thoughtful and tactful communication style.
• Proficiency in Microsoft Office (Word, Power Point, Share Point, Teams, advanced Excel and Outlook), SharePoint and other software or systems.
• Exceptional communicator both written and verbal (facilitates training sessions both in person and virtually) with strong presentation, and stakeholder management skills.
• Strong project management, change management and organizational skills and experience to handle multiple projects (small and large) on time with excellence.
• Demonstrates agility and resilience in working in a fast-paced, changing environment; ability to navigate and work through ambiguity and complexity.
• High integrity to deal with confidential, sensitive information with a high degree of professionalism.
• Data-driven mindset and excellent analytical skills using surveys, KPIs, and feedback to assess and improve culture programs.
• Knowledge of HR tools and platforms (e.g. HRIS systems, engagement survey tools, learning platforms).
• High emotional intelligence (EQ) to foster psychological safety.
• A natural culture champion who leads by example and embodies company values.
• Comfortable navigating ambiguity and change in evolving workplaces.
• Or an equivalent combination of the above.

• Must be willing and able to travel locally
• Valid driver’s licence
• Access to a personal vehicle

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.