Reporting to the Manager, Business Improvement & Architecture, the Business Process Management Lead is responsible for day-to-day coordination, oversight and standardization of the business process management (BPM) function and Lean services offered within the corporation. The BPM Lead will oversee a team of Business Process Analysts and Business Process Architects who are involved in designing, implementing, monitoring, and improving business processes across various departments and functions. The BPM Lead will collaborate with Business Architects to align business processes with the strategic goals and objectives of the corporation, establish shared working models with delivery teams, and execute continuous improvement activities to improve business processes.

The BPM Lead will provide people and practice leadership by coordinating & prioritizing work assignments and capacity for the business process team, as well as providing guidance, coaching, feedback, and performance evaluation. The Lead develops and implements strategies to close knowledge gaps & increase team performance to grow the maturity of the BPM team.

• Lead team planning sessions to plan and monitor full team delivery towards our commitments, oversee backlog of operational work & deliverables.
• Coordinate and convey priorities to the team, assist with individual team member prioritization and raise risks appropriately.
• Assist with the development of succession plans that may include cross training and development opportunities.
• Establish onboarding and upskilling plans for direct reports. Coach and mentor individual team members on BPM & Lean methodologies and leadership skills with the goal of increasing individual competency and practice maturity.
• Work with the Manager, Business Improvement & Architecture to determine gaps in BPM-related capabilities and determine actions to fill BPM knowledge gaps.
• Lead & oversee the development of BPM & Lean standards and best practices documentation, such as department playbooks and service catalogues, to align & enhance BPM methods and outputs while maintaining governance on its frameworks and deliverables.
• Provide advanced subject-matter expertise on BPM & Lean management practices to establish standard tools & techniques leveraged to achieve process standardization and operational efficiencies.
• Accountable for standardizing, socializing and maintaining the BPM/Lean standard request intake leveraged by Business Owners seeking services, PMO seeking resource allocations, and allied teams seeking additional support.
• Align the BPM & Lean practice with the corporation’s goals and industry standards, including integration with other allied teams and practices.
• Coordinate with the Manager, Business Improvement & Architecture to create and maintain a BPM & Lean maturity plan, lead effort to implement and monitor plan progress.
• Control and maintain overall ownership of the MPI Process Framework, including assignment of process owners, ensuring integrity is maintained with changes.
• Support and approve the development of new model standards for the Process domain, ensuring alignment with the larger Enterprise Architecture meta model.

Education:

• Degree in Commerce, Business Administration, or related discipline.
• Lean or Six Sigma Black Belt certification or equivalent.
• Certification in Business Process Management or Business Architecture is preferred (CBPA, CBPP, CBA, TOGAF or equivalent).

Experience:

• Seven years of related experience applying Business Process Management and Lean Six Sigma practices in a corporation of similar size, including:
• Three years of experience in a leadership role, overseeing a cross-functional team of analysts, architects, lean facilitators or equivalent.
• Two years of experience participating in complex strategic programs or projects.

• Experience leading or supporting business process transformation an asset.
• Experience in an Agile delivery environment is an asset.

Technical Knowledge and Skills:

• Strong understanding of BPM methodologies, tools and best practices with experience implementing in organizations of similar size and complexity.
• Advanced skills in navigating challenges, overcoming obstacles, solving problems, and aligning diverse stakeholders to execute on desired outcomes.
• Advanced knowledge of Lean / Six Sigma tools and methodology, Lean enterprise concepts to identify non-value-added elements and activities, application of process improvement and quality tools.

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.