As a Developer 3, you will work within an Agile team of 6–7 developers, reporting to a Team Lead and providing regular updates and time tracking. You’ll collaborate with IT clients to analyze, design, and develop systems and interfaces, contributing across all phases of the software development lifecycle. Responsibilities include handling complex technical tasks, ensuring quality assurance, producing key process artifacts, and occasionally leading smaller projects or coordinating resources.

Development / Design

• Document systems design, concepts and facilities, present and obtain approval for detailed system design.
• Define and document all systems components, their interfaces and operational environment.
• Define data structures and files, sub-systems and modules, programs, batch, online, production monitoring procedures, testing strategy and systems.
• Analyze and resolve configuration issues in a timely manner.
• Investigates, troubleshoots, and resolves problems within Duck Creek applications, services, and integrations. 
• Analyze functional requirements to identify information, procedures and decisions flows and recommend alternatives for solutions.
• Adhering to governance, standards and best practices of the software platform
• Ensures accuracy and integrity of data and applications through analysis, clear documentation, and problem resolution.
• Performs break/fix support, regression testing, and supports the inbound/outbound interfaces to various systems and middleware.

Operational Support

• Creates product backlog items or bugs based on issues found or reported by the business units on the agile framework.
• Manages production support tickets for applications from start to implementation including defects during project warranty period.
• Updates incident/work order tickets assigned by the IT support group and creates production support tickets within established processes.
• Assists Quality test team with any enquiries/clarifications related to application defects or enhancements that are being tested in UAT.
• Develop and maintain documentation for new systems or changes to existing ones

Education:

• Diploma in Computer Science or related IT discipline.

Experience:

• Three years of experience in Duck Creek Technologies.
• Working knowledge of general insurance terminology and practices is an asset

Technical Knowledge and Skills:

• Intermediate knowledge of Duck Creek modules Billing and Policy
• Intermediate knowledge on best practices of Duck Creek configuration and customization changes
• Intermediate knowledge of the Azure DevOps + Octopus or DCODCH Deployments process for Duck Creek and related components
• Intermediate knowledge of GitHub code management practices including packaging and maintaining and improving the codebase and branching strategy.
• Intermediate knowledge of tools such as Duck Creek OnDemand Control Hub and Duck Creek ServiceNow
• Intermediate knowledge of the Duck Creek Batch and how to create new, support and modify OOTB batch job
• Intermediate knowledge of APIs and software integration.
• Creates and executes simple to moderately complex SQL queries for reporting, analysis, data patches and system testing for specific production support applications.
• Ability to diagnose application issues and to decide what can be done with low code instead of traditional coding, delivering solutions to the client with minimal traditional coding needed.
• Developers need Duck Creek certification
• Insights database (including patching), batch, SSIS package, reporting, and Extract Mapper knowledge is an asset
• Knowledge of the scheduling tool Dollar Universe is an asset.

Analysis Skills

• Possess the ability to assess business requirements, perform impact analysis against the existing system and provide analysis on integrating business change.
• Demonstrated ability to create Design Specifications based on Business Use Cases, and/or Requirements Documents.
• Translate business requirements into systems design and technical specifications.
• Define input/output sources including a detailed plan for technical design phase.
• Participates in sprint and cycle planning with the agile team.
• Validates proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients.